Q: Why was my account charged automatically?
A: If you have selected the automatic renewal service or automatic renewal service package when purchasing VIP earlier, automatic renewal service is included in your VIP account. Since your automatic renewal has not been canceled in time, you will be charged 24 hours prior to the corresponding renewal dates of every week/month/season/year.
Q: How to cancel automatic renewal?
A: Paid using Google Play
1. Open “Play Store” on your Android phone. You need to log in the Google account you used for purchase.
2.Click the upper left corner of the main page or the profile picture to open the full menu.
3.You can view all the subscriptions in “Payments and subscriptions” – “Subscriptions”. Click “Manage” in the lower right corner of the subscription list – select “Cancel subscriptions”.
4.The service expiry date will appear on the screen. Select “Cancel subscriptions” to cancel the subscription. If you cannot cancel it yourself, you can also contact the Google Play customer service for help.
Paid using Apple
1. Please select "Settings" in the iOS device - go to "Settings" and click on "Apple ID" - "Subscription" - click on the option that you need to cancel the auto-renewal to cancel the auto-renewal.
2. "App Store" click on "Apple ID" at the top of the screen - under "Subscription," click on "Management" - cancel the subscription service If you cannot cancel it yourself, you can also contact the Apple customer service for help.
Q: Can I apply for a refund after purchasing?
A: Products purchased due to mistaken clicks can be refunded by going to the feedback page to appeal within 10 minutes. The application entrance is "Mine-Feedback-Refill". You will need to provide your Google/Apple order ID. The staff will refund you after approval.
Q: Will I still be a VIP member after cancellation?
A: If you have successfully canceled the renewal, you can use your current VIP normally until its expiry. After the VIP expiry, the system will not automatically renew it for you. You will not be a VIP member or able to enjoy the VIP privileges anymore.